Client profile
Security platform provider.
Series B+ funded company.
Backed by multiple leading Silicon Valley VCs.
Initial Pain Points:
- Rapid scaling of public cloud and private cloud infrastructure was needed
- Private cloud scaling was proving to be a bottleneck
- System availability at 99.5% was not acceptable
- CTO was challenged with building the right team to address these issues
Benefits & Outcomes
- System availability stabilized and increased to 99.95%
- Cut lead time for Production Go-Live from months to days.
- Reduced ticket volume with proactive measures to less than 75 a month.
- CTO peace of mind with a single point contact for platform reliability.
Solution Key Tools
Monitoring
- Prometheus & Grafana - AWS CloudWatch
Backup
- Unitrends hosted in Opsara OpsaraCloud
Incident management
- Freshdesk
Documentation & KB
- IT Glue
Automation
- Terraform/ Ansible
L2Cloud SRE Team
- Lead Architect
- Network Engineer
- Firewall/ Security Engineer
- Storage Specialists
- DevOps & Cloud Engineer
- Data Center Engineer
- 24x7 NoC Agents
